Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial or no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to production error.
- Any item that is returned OUTBOUND SHIPPING FEES FROM THE ORIGINAL ORDER ARE NOT REFUNDABLE. ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL NOTIFY YOU IF YOUR RETURN IS ACCEPTED OR DECLINED. THIS PROCESS CAN TAKE UP TO 7 BUSINESS DAYS.
IF YOUR RETURN IS ACCEPTED, YOUR REFUND WILL BE PROCESSED AND APPLIED TO THE ORIGINAL METHOD OF PAYMENT. THE REFUND CAN TAKE 5-10 BUSINESS TO APPEAR IN YOUR BANK ACCOUNT.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: KlickSpeed, 3401 Grande Vista Drive, P.O. Box 19327, Newbury Park, CA 91319.
To return your product, you should mail your product to: KlickSpeed, 3401 Grande Vista Drive, P.O. Box 19327, Newbury Park, CA 91319.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To be clear, return shipping is not included in refund. Customer is responsible in returning the product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.